How to request a refund

Packages and plans are digital services. We refund in cases such as duplicate charges, failures on our side, or an unused purchase requested within 7 days. Payments between users are not refunded by Hirencer. Read the full Return and Refund Policy.

Before you start

• Your order number and payment date.
• The email on your account.

Step-by-step

1. Check that you qualify

   Refunds usually apply to a duplicate or wrong charge, a purchase we did not deliver, or an unused package or plan within 7 days.

2. Contact support

   Use the contact form or email support@hirencer.com from your account email, with topic “Payments or refund”.

   On mobile: Use the Contact link in the footer at the bottom of any page.

   On desktop: Use Contact in the footer, or the Contact support button in the Help Center.

3. Include the details

   Give the order number, date, amount and the reason.

4. Wait for our decision

   We review within 5 business days and tell you the result.

5. Receive the refund

   Approved refunds go back to the original payment method through the gateway. This usually takes 5 to 10 business days, and can take longer depending on your bank.

Tips and good to know

• Please contact us before raising a chargeback with your bank. We can fix most problems faster.
• Local consumer laws may give you extra rights, and we honour them as required.
• Collaboration payments are held and refunded by the gateway under its own rules.

Frequently asked questions