Quick answers to common questions. Can’t find yours? Contact us.
Getting started
Is Hirencer free?
Browsing is free. Freelancers and job seekers do not pay to apply to jobs. Employers pay for listing packages, freelancers can buy bid plans to send proposals on projects, and collaborations include a platform fee. See the Pricing page.
Do I need separate accounts to hire and to work?
No. One account works for everything. After you sign up you can switch between a Company / Brand profile and a Freelancer / Influencer profile from the account menu.
Why do I need to activate my account?
We send an activation link to your email to confirm it is yours. If you sign in with Google, your email is already verified and no activation is needed.
I did not get the activation email.
Check spam or promotions. On the Register tab choose “Resend activation email”. If it still does not arrive, write to support@hirencer.com.
Jobs and projects
Does Hirencer verify jobs, companies or freelancers?
No. We do not verify the identity, authenticity or legal status of any user, job, project or company. Please verify every detail yourself before you apply, accept or pay, and read our Safety & Scam Awareness page.
Can an employer ask me to pay to get a job?
You should never pay to get a job. If someone asks for a fee, deposit or training charge, do not pay and report it to support@hirencer.com.
Can I see an applicant's or freelancer's email or phone number?
No. Contact details are private. Use the on-site message button.
What are bid plans?
Browsing projects is free. A bid plan gives a freelancer credits to send proposals, plus optional boosts that show a proposal first. Credits expire as stated on the plan.
Payments
Does Hirencer hold my money?
No. Payments are processed and held by independent payment gateway providers such as Razorpay and Stripe. QuinPin LLP does not hold user funds. Hirencer displays the status the provider reports.
Who issues invoices?
Invoices and billing for amounts paid to Hirencer are issued in the name of QuinPin LLP.
How do refunds work?
See the Return and Refund Policy. Approved refunds are paid back through the original payment method, usually in 5 to 10 business days.
Which currencies and countries are supported?
Prices are in INR unless shown otherwise. Which payment methods, currencies and countries work depends on the payment gateway provider. Some may be unavailable in your country.
Brand and influencer collaborations
What is the collaboration feature?
A brand and an influencer who have agreed to work together can write down the terms, set payment milestones, submit the live post link and track status. Payment goes through a payment gateway provider so both sides can see payment status.
Is it escrow? Does Hirencer hold the brand's payment?
No. We do not hold money and we are not an escrow agent. The payment gateway provider holds and releases funds under its own rules. Read the Collaboration Terms.
Does Hirencer verify brands, influencers or their followers?
No. We do not verify identity, audience, engagement or content legality. Automatic checks on a submitted post (such as hashtags and mentions) are only aids.
Can anyone from any country use it?
The site is open worldwide, but you are responsible for checking whether using the feature, and sending or receiving payments, is allowed where you live. Some countries or payment methods may not be supported.
Who handles influencer taxes and ad disclosures?
The brand and the influencer, each for their own obligations. Paid partnerships must be disclosed as the laws and platform rules of the relevant countries require.
Privacy and account
How do I delete my account or download my data?
Use Account Deletion & Data Requests. We confirm your request by email first.
Is my influencer profile public?
No. It is private unless you choose to appear in the Influencer directory. A brand sees it only for a collaboration with you.
Which cookies do you use?
Only essential cookies at the moment. See the Cookie Policy.
Help
How do I contact support?
Use the contact form or email support@hirencer.com. We usually reply within 2 business days.
How do I report a scam or abuse?
Email support@hirencer.com with the link and details. For formal complaints see Grievance Redressal.
Which law and courts apply?
Indian law applies, and disputes go to the courts at Bareilly, Uttar Pradesh, India (with arbitration where the Terms provide), without removing mandatory rights you have where you live. See the Terms.